Once we receive your request, our team registers you in our system and records your contact information along with a description of your project or job. If you have any applicable tax exemptions, we will request documentation at this stage, as it affects your quote.

You do not need exact measurements or finalized instructions to get started. These details can be refined during the design process. Every order includes a design component to ensure your final product is accurate and meets your expectations.

We work to provide quotes within 24–48 hours. For more complex projects, this timeframe may increase. As we continue improving our internal workflows, some quotes may begin as high-level estimates, which will be finalized once the design is completed and approved. If necessary, adjustments will be made to reflect the accurate scope of the project.

Your quote will be sent to you via email and WhatsApp, ensuring you receive it quickly and through the channel most convenient for you.

For this reason, we recommend securing a design package first, so you know the exact cost up front.

When sourcing materials in higher volumes, availability and pricing can shift quickly. If material prices or quantities change by the time a purchase order is submitted, the quote may be updated accordingly. Most of our suppliers typically honor estimated pricing for approximately one week, but this can vary based on market conditions.

When placing an order for a design package only, you’ll use the secure payment link included with your quote to complete the full payment. This link allows you to pay through Stripe or PayPal.

For local customers, you may also visit our shop to pay by check.

Please note that we do not accept cash.

When you’re ready to move forward with your project—whether based on your approved design or a high-level estimate—you may use the payment link provided in your quote to submit a 50% down payment.

For the down payment, we accept:

• Payment via the secure payment link (Stripe / PayPal)
• ACH transfers
• Wire transfers
• Cashier’s checks or regular checks (up to $50,000)

Please note that we do not accept cash.

We do not procure materials until the funds have fully cleared in our account.

Online payments clear instantly, while checks require additional time.

For high-volume purchase orders, any delay in payment clearance may result in pricing differences if supplier availability or prices change between the quote issuance and payment confirmation.

For this reason, we recommend:

• Requesting a quote confirmation before submitting payment
• Paying via ACH or wire transfer for faster processing
• Using checks only when timing is flexible (checks take longer to clear)

Once your payment has been received, our system automatically creates a task for our Design Department. A designer will reach out to confirm that your request has been received. Within 1 business day, a designer will contact you to verify the information provided and begin working on your draft.

You may review the typical design timelines here.

If you do not hear from us within 1 business day, please contact our team via WhatsApp, email, or phone so we can resolve any issue that may have occurred.

When your draft is ready, your designer will send it to you via email and WhatsApp. Please review the design carefully and provide any feedback needed to ensure every detail is correct. Once the plans meet your requirements, we will request your signature to approve the design.

Do not sign off unless all details are accurate, including measurements, layout, colors, and any other specifications.

Once the plans are signed off, you assume full responsibility for all measurements and design details, as custom jobs are not eligible for refunds or returns.

If you need installation services and cannot take accurate measurements yourself, we can connect you with a partnering installation company (Puerto Rico only) who can perform the measurements for you.

Once your design is approved, our team will create a detailed Manufacturing Plan. This plan outlines every step required to produce the exact final result defined in your design. It lists all necessary materials—including structural metals, fasteners, and any additional hardware—and provides clear, step-by-step instructions for our fabrication team.

The Manufacturing Plan includes specifics such as:

• Which components must be bent and the exact parameters to use
• Where welding is required and the method to follow
• How each part should be assembled
• Required hardware and finishing details
• Laser-cutting files for sheets and/or tubes generated by the designer

Most designs require multiple stages of fabrication, so the plan captures all additional steps needed to ensure accuracy, consistency, and proper sequencing throughout production. Every instruction is documented in a way that leaves no room for interpretation, ensuring flawless execution.

This step is the recipe for our success—it allows our team to manufacture your project with precision, repeatability, and complete clarity.

You can find typical manufacturing timelines here.

Once the Manufacturing Plans are completed and all required materials are secured, our team will begin fabricating your project. Your job will move through each department in sequence—cutting, bending, welding, sanding, and finishing—until it is fully manufactured.

If your project requires powder coating through our partner facility, it will be transported to their location for finishing and then returned to our shop. Once back in-house, your final invoice will be created and you will be notified that your order is ready for pickup or delivery.

If your project does not require powder coating, this same final step—invoice creation and notification—will take place immediately after fabrication is completed.

Before your order is released, the final payment must be completed and all funds must be fully cleared. Accepted payment methods for the final balance include:

• Payment via the secure payment link
• Cashier’s check (No Personal check)
• ACH transfer
• Wire transfer

Please note that we do not accept cash for any payments.

You will also have the opportunity to perform your own quality check before submitting the final payment.

You may review our typical production and powder-coating timelines here.​

We currently work with:

• iWide for local Puerto Rico delivery (typically 2nd-day delivery)
• UPS for delivery to the United States (UPS 2nd Day Air)

For larger projects, we provide crating services and can share contact information for freight forwarders who can ship to the U.S. mainland or other Caribbean countries.